#58349: "Trying to reset my password results in "unknown email address" for my Premier account"
Čeho se toto hlášení týká?
Co se stalo? Prosím vyberte níže
Co se stalo? Prosím vyberte níže
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Pokud ano, HLASUJ pro toto hlášení. Hlášení s nejvyšším počtem hlasů budou řešena PŘEDNOSTNĚ!
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Detailní popis
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• Prosím, zkopíruj a vlož hlášení o chybě, které vidíš na monitoru, pokud to lze.
Unknown email address when trying to recover the password for my account.
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• Prosím popiš, co jsi měl v úmyslu udělat, co jsi udělal a co se nakonec stalo
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Jaký prohlížeč používáte?
Google Chrome v97
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• Prosíme, zkopíruj/vlož text zobrazený v angličtině namísto tvého jazyka. Pokud máš snímek obrazvky zobrazující tuto chybu (doporučujeme!), můžeš použít Imgur.com pro nahrání obrázku a pak odkaz na tento obrázek na Imguru zkopírovat a vložit sem.
Unknown email address when trying to recover the password for my account.
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• Je tento text k dispozici v systému pro překládání? Pokud ano, byl přeložen před více než 24 hodinami?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Jaký prohlížeč používáte?
Google Chrome v97
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• Prosím popiš svůj návrh přesně a konzistentně, aby bylo snadné pochopit, co máš na mysli.
Unknown email address when trying to recover the password for my account.
• Jaký prohlížeč používáte?
Google Chrome v97
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• Co bylo zobrazeno na monitoru, když došlo k tvému zablokování? (Černá obrazovka? Část herního prostředí? Hlášení o chybě?)
Unknown email address when trying to recover the password for my account.
• Jaký prohlížeč používáte?
Google Chrome v97
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• Která část pravidel nebyla dodržena adaptací hry na BGA
Unknown email address when trying to recover the password for my account.
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• Je vidět porušení pravidel na záznamu hry? Pokud ano, ve kterém tahu?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Jaký prohlížeč používáte?
Google Chrome v97
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• O jakou herní akci ses pokoušel/a?
Unknown email address when trying to recover the password for my account.
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• Co ses pokoušel/a udělat, abys spustil/a tuhle herní akci?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. -
• Co se stalo, když ses o tuto akci pokusil/a (vyskočila chybová hláška, lišta ve hře, ...)?
• Jaký prohlížeč používáte?
Google Chrome v97
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• V jaké fázi hry problém nastal (jaký byl poslední herní pokyn)?
Unknown email address when trying to recover the password for my account.
-
• Co se stalo, když ses pokusil/a udělat akci (chybová hláška, oznámení stavového řádku hry, ...)?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Jaký prohlížeč používáte?
Google Chrome v97
-
• Prosím popište vyobrazený problém. Pokud máš snímek obrazvky zobrazující tuto chybu (doporučujeme!), můžeš použít Imgur.com pro nahrání obrázku a pak odkaz na tento obrázek na Imguru zkopírovat a vložit sem.
Unknown email address when trying to recover the password for my account.
• Jaký prohlížeč používáte?
Google Chrome v97
-
• Prosíme, zkopíruj/vlož text zobrazený v angličtině namísto tvého jazyka. Pokud máš snímek obrazvky zobrazující tuto chybu (doporučujeme!), můžeš použít Imgur.com pro nahrání obrázku a pak odkaz na tento obrázek na Imguru zkopírovat a vložit sem.
Unknown email address when trying to recover the password for my account.
-
• Je tento text k dispozici v systému pro překládání? Pokud ano, byl přeložen před více než 24 hodinami?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Jaký prohlížeč používáte?
Google Chrome v97
-
• Prosím popiš svůj návrh přesně a konzistentně, aby bylo snadné pochopit, co máš na mysli.
Unknown email address when trying to recover the password for my account.
• Jaký prohlížeč používáte?
Google Chrome v97
Historie hlášení
Finally the 3rd email many days later magically went into the inbox.
Your bug has probably been fixed already, or was linked to a temporary failure of BGA service.
In any case, when filling a bug report, make sure to have an explicit title linked to the incident (ex: with error message), so other players can recognize it and vote for it.
Doplňte tuto zprávu
- ID dalšího stolu / ID tahu
- Byla chyba odstraněna stisknutím F5?
- Objevila se tato chyba častěji? Pokaždé? Náhodně?
- Pokud máš snímek obrazvky zobrazující tuto chybu (doporučujeme!), můžeš použít Imgur.com pro nahrání obrázku a pak odkaz na tento obrázek na Imguru zkopírovat a vložit sem.
